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An evening with Mr Gurcharan Das

On Friday, July 18, we had an inspiring session by Mr Gurcharan Das, former CEO Procter & Gamble India and now well-known writer.

About Mr Gurcharan Das

Mr Gurcharan Das graduated in philosophy with honours from Harvard University, where he was later inducted in Phi Beta Kappa for 'high attainments in liberal scholarship'. After a successful career in business – leading Procter & Gamble India and Southeast Asia and later serving as Managing Director of Procter & Gamble Worldwide (Strategic Planning) – he retired early to pursue a writing career.

Mr Das is today one of India’s most celebrated authors and thinkers, best known for two iconic, bestsellers: The Difficulty of Being Good and India Unbound, which have shaped public discourse on India’s economic and social transformation. His newspaper columns are among the most widely read in India. His latest books are a memoir, Another Sort of Freedom, and Dilemma of the Indian Liberal.

About his early days

Mr Das began with a childhood memory. When the young Gurcharan was four years old and studying in kindergarten, he brought home a report card. His mother was waiting at the door and immediately asked, "Did you stand first?" His soft-spoken father, standing behind her, interjected, stating that it was the wrong question. He suggested she ask what the young Gurcharan liked about school, if he told or liked stories, if he drew pictures, what interested him, and who his friends were. His mother’s concerns revolved around making a living, while his father’s focus was on making a life. For his father, success was not the key to happiness. Happiness was the key to success.

They were a middle-class family. Gurcharan’s father was a government engineer, a common occupation at the time. Despite his father’s attempts to guide his mother, she continued to prioritize making a living. She constantly advised the young Gurcharan to "work hard, come first," and so on. Those days, within the Indian middle class, children were expected to excel in school, attend a good college, secure a job, marry, have children, and then repeat the cycle with their own offspring.

Going to Harvard

At the age of 17, Gurcharan had the incredible fortune of securing a scholarship to Harvard University for an undergraduate degree. At Palam Airport, his mother's eyes were filled with tears. Between her sobs, she implored, "Make sure you study something useful. Why don't you be like your father, become an engineer? India needs engineers, and so you'll get a job." This clearly highlighted her primary concern: making a living.

His father, however, reiterated, "Now remember, you also have to make a life. So why don't you go to Harvard and make a life through books and read what books you want to read?"

Gurcharan duly arrived at Harvard. On his very first day, he went to the Dean's office and declared his intention to major in engineering.

From engineering to philosophy

Gurcharan had a roommate who loved Russian literature. One day, at lunch, he was reading Anna Karenina, a renowned novel by Tolstoy. He casually remarked to Gurcharan, "Gurcharan, if one day you have an affair with a married woman it should be somebody like Anna Karenina." He then proceeded to list Anna Karenina's many virtues. Gurcharan, thought to himself, "This is not fair. This guy is dreaming of sleeping with Anna Karenina, and here I am calculating pipe friction, mugging up Bernoulli's equations, and something is wrong."

Consequently, Gurcharan went back to the Dean's office and dropped engineering. The following semester, he enrolled in courses on Greek tragedy and Roman history, and later, Renaissance painting. Over the next two years, he returned to India only once. He realised that one needed to go abroad to truly grasp India's poverty. So, upon his return, he pursued studies in economics and the economic history of capitalism. He also studied Sanskrit. He felt that while abroad, he served as an ambassador for his country. People would often pose various questions. Learning Sanskrit would help him answer those inquiries.

By his junior year, the Dean became concerned, urging Gurcharan to declare a major and complete his thesis within that field. Gurcharan responded, "Philosophy." When asked why, he stated, "I want to be happy. I want to learn what is happiness." The Dean was surprised. This was the first time someone had given him such an answer. But he conceded it made sense. Gurcharan ultimately graduated from Harvard with a degree in philosophy. He subsequently received a scholarship to Oxford to pursue a Ph.D. in the same subject.

From philosophy to business

During a summer break from Oxford, Gurcharan was in Chandigarh, relaxing in a park. He gazed at the sky and pondered, "Do I really want to spend the rest of my life at that stratosphere of abstract thought?" His answer was a firm no. He craved a life of action. Although he was not entirely sure what that life had in store for him, he quietly wrote to Oxford that he would not return. Oxford's response was gracious, indicating that if he wished to return in a few years, he could simply inform them.

Gurcharan's mother's worst nightmare had come true. She had a grown-up son sitting at home, idle and doing nothing. A nosy neighbour would ask his mother every now and then, "And what is your son doing?" His mother would become uncomfortable, replying, "I don't know." Gurcharan observed her discomfort and felt deeply embarrassed.

Meanwhile, Gurcharan was engrossed in a story titled The Mouse Merchant, a tale of one of the first startups in Indian history. This 13th-century Sanskrit story was from the Kathasaritsagara. The book had been recommended to him by a retired judge of the Punjab High Court.

The story was about a 17-year-old boy from a poor family. His mother earned a living by cleaning houses. One day, she told him, " I have educated you. Now you have got to make your own life. But you are not going to do what I do. You are going to do something bigger." She then directed him to the wealthiest man in town, a good man who would offer him advice on what to do.

So, the boy went to the rich man's house. While waiting for the man to emerge, he noticed a dead mouse in the courtyard. When the rich man appeared, the boy asked if he could take the mouse. The man was surprised. He pointed out that people usually came to him for jobs or loans. He asked the boy if he didn't want anything of that sort. "No, just the dead mouse," the boy replied. The rich man, feeling that the boy was doing him a favour, allowed him to take it.

The boy then went to a nearby widow who owned a cat. He sold the dead mouse to her as cat food for a small price.

With this small sum, he went to the bazaar, bought some spicy chana and made puris from it. He also took a pitcher of water. He then proceeded to the town square in the afternoon. He knew that loggers would arrive from the forest, carrying logs of wood on their heads. They would rest in the square before selling their timber at the market.

At that time, the boy offered each logger a glass of water and a packet of the snack he had prepared. No one had ever shown them such kindness before, and they were delighted. They had no money. So, each of them gave him a log of wood. The next day, he sold one log, bought better spices and more chana, and repeated this process for three months.

Then the monsoon rains came, and the logging stopped. The price of timber began to rise. The boy had a house full of logs. He started unloading his logs slowly and made a killing. He had enough money to buy a timber shop by the end of the season. He set himself up as a timber merchant. His competitive advantage was that the loggers knew him and liked him. So, they would go to him first with the best wood they had. Thus, he prospered.

But after a couple of years, he realized that there was more money to be made in converting the wood rather than selling it. So, he met a carpenter who was a shipbuilder, and said: I'll make you my partner, and you make a ship for me. Thus, he diversified into the ship building business, and he was successful.

The boy discovered there was more money in shipping rather than ship building. So, he found the retired captain of a ship. He made him his partner, financed him, started a third business. He became a successful shipper, sending his ships all over the world. By 25, he was the richest man in town.

He went to a jeweller and asked him to make a 24-carat gold mouse. He took that gold mouse to the rich man and told him, this was the return on investment for the capital he had provided. The old man was so flabbergasted to hear the story that he gave his daughter in marriage to this boy.

Joining Richardson Hindustan

The Mouse Merchant greatly inspired Mr Das, showing him "another way to live." He responded to the very first advertisement he saw in the newspaper, believing he needed to learn about business. The company, Richardson Hindustan manufactured Vicks VapoRub and would later become Procter & Gamble, India.

Despite knowing nothing about business, Mr Das's resume, specifically the mention of Harvard, seemed to secure him an interview. Though the interview did not go too well, as Mr Das mentions in his memoirs, he got the job. Thus, he embarked on his third career. First, he had intended to be an engineer, then a philosophy professor, and now he was in business. His mother was very happy.

Life at P&G

Suddenly, Mr Das found himself walking the dusty bazaars of India, selling Vicks VapoRub. He would often say, "One dozen one free “while selling to his customers. This is how he received his initial training at Vicks.

Mr Das worked hard and performed well, applying himself diligently. However, he eventually grew bored, missing the intellectual excitement he found when studying. His father offered sound advice: "You can make a life on the weekend. You work from Monday to Friday at P&G, but on Saturday and Sunday, why don't you do something that gives you another form of pleasure, something that you like."

One Sunday morning, at the age of 22 or 23, Mr Das sat down and began writing a play. This play proved to be quite successful. It was performed and produced, including a Bombay production by Alyque Padamsee, and staged internationally. This success gave him the confidence to write another play, this time about Mirabhai. This second play was produced in New York, as his company had transferred him to their headquarters there. The director notably set the Mira bhajans to hard rock music, which Mr Das really liked as it captured the spirit of Mirabhai, her bhakti, and her love for Krishna.

Becoming a writer

For the next 25 years, Mr Das wore two hats: a "Monday to Friday hat" for his corporate job and a "Saturday-Sunday hat" for his creative pursuits. This five-day, two-day rhythm sustained him. But at the age of 50, he experienced a mid-life crisis. Mr Das decided "Enough is enough" and resolved to pursue something else. Fortunately, he was able to fall back on his weekend career and became a full-time writer.

By the time Mr Das decided to leave his corporate career, he had achieved significant roles, including CEO of the Indian Company, CEO of South Asia and Southeast Asia, and ultimately, Managing Director for Strategic Planning at P & G worldwide. He had saved enough money to provide his family financial security. He persuaded his wife that, even without a regular monthly salary, they would remain comfortable, even if their standard of living didn't increase further. She agreed and for the past 30 years, Mr Das has been a full-time writer.

Mr Das clarified that not everyone needs two jobs. He later shared the story of a former colleague, Kamble, who managed to "make his life" entirely within his job.

Q&A

Gurcharan's mother wanted him to make a living, and he fulfilled her desire. However, he also fulfilled his father's wish that he make a life. We should ask ourselves: What does "making a life" truly mean?

We sleepwalk through life, merely listening to what others tell them. Mozart, at age three knew he was a musical genius and by five had composed his first symphony. But most of us "stumble through life." Mr Das himself stumbled: he started studying engineering, then switched to philosophy, and even delved into Sanskrit. When it was time to transition from philosophy and pursue an academic career, he switched again, inspired by The Mouse Merchant, and entered the business world. Concurrently, he began a second, weekend career as a writer, producing three plays and a novel. He considers himself lucky, believing that if one does anything well, it creates options. He had the option to retire from the corporate world at 50.

One way to recognize we are making a life is when our self disappears. We become so absorbed in what we are doing that we stop thinking about ourselves. He cited the example of Sachin Tendulkar, who hit a double century late in his career, in one of his greatest batting performances. A reporter asked him how it felt to approach that milestone. Tendulkar's response was, "I don't know. I wasn't even there. The bat had become so big by then, and the ball had become so big that the bat just had to hit the ball." Tendulkar was essentially saying his identity had vanished.

So, when our self disappears, we know we are "in the zone" or in "flow." For the past 30 years, Gurcharan has come into his room every morning at 6 o'clock and written till 12 noon. Time literally flies for him. During these hours, he is fully absorbed in his work. He avoids email, WhatsApp, phone calls, meetings with his secretary, yoga, and even the newspaper.

A truly happy person fundamentally loves her work and loves the person she lives with. It's a simple two-point agenda: "Love your work and love the person you live with, boss."

Mr Das took a few risks in life. He recalled how he quit engineering because his roommate was studying Anna Karenina and later abandoned philosophy because of The Mouse Merchant. Society, parents, and teachers often present a conventional path. But sometimes, we should listen to our own voice. He wasn't enjoying engineering—the Bernoulli's equations and pipe friction—and felt something was amiss. We should develop confidence in ourselves and listen to our inner voice. Mr Das was fortunate to have a father who supported these "crazy ideas," but ultimately, it is important to listen to our own voice and take calculated risks.

Perhaps educators should offer students more space to try and discover what they truly want. Another crucial aspect is not to take ourselves too seriously. This wisdom came from his father's guru. And there is an interesting story Mr Das had to tell here.

Gurcharan's original name was Ashok Kumar, meaning "Prince of Happiness," His grandmother suspected his mother gave him this name due to a secret admiration for Bollywood actor Ashok Kumar. His grandmother disapproved the name, saying, "This is not right. We can't call him Ashok Kumar." So, she took him to a Guru and placed the four and a half year old boy at his feet. Overnight, he was transformed from the "Prince of Happiness" to the "humble servant of the feet of the Guru," which is the meaning of Gurcharan Das. Many years later, Mr Das asked the Guru why he had given him that name, when Ashok Kumar was a perfectly good name. The Guru replied, "Well, son, it's good to be reminded of humility in your life." He then offered probably the best definition of humility: "Take your work seriously, but not yourself seriously." This encapsulated the idea of living lightly and not taking oneself too seriously.

In Indian culture, the gods play, a concept known as Leela, or Divine Play—Shiva Leela, Krishna Leela, Ram Leela. These divine plays are celebrated. Lord Shiva dances to create the universe. Lord Krishna dances with 100,000 Gopis for one Brahma night (which spans 3.4 billion years). We should learn from our gods and not take ourselves too seriously. This is an integral part of making a life.

It was Freud who first said that happiness is to love your work and love the person you live with. But we can also make our life based on the 4 purusharthas: Dharma, Artha, Kama, Moksha. Dharma encompasses one's duties and obligations to family, society, and the broader world. It is the basis for a virtuous and harmonious life. Artha refers to material well-being, wealth, and prosperity. It encompasses the pursuit of economic and financial stability. Artha is seen as a means to support one's Dharma, enabling a person to fulfil her duties and responsibilities effectively. Kama represents desire, pleasure, and enjoyment of life. It includes the pursuit of sensual and aesthetic pleasures, such as love, relationships, art, music, and other enjoyable experiences. Moksha signifies liberation or spiritual enlightenment, breaking free from the cycle of birth and death (samsara) and achieving union with the divine or the ultimate reality (Brahman). Moksha can be achieved through various spiritual practices, including meditation, self-discipline, and devotion.

Mr Das has written on the 4 purusharthas. Artha was covered in India Unbound. Dharma was covered in The Difficulty of Being Good. Kama was covered in Kama:The riddle of desire. Moksha has been covered in Another Sort of Freedom.

Living without taking yourself too seriously is Mr Das’s idea of Moksha. It is a secular Moksha that has nothing to do with afterlife.

Each of these 4 purusharthas contributes to our well-being. Dharma is moral well-being. Artha is material wellbeing. Kama is emotional and sexual well-being. Moksha is spiritual well-being. All these 4 are human potentialities that we can achieve. If we fulfil these capabilities, we can be happy. We can live a flourishing life. Thus, we can make a life based on the Purusharthas, treating them as human capabilities.

We are always in a hurry. We are not learning to pause. How can we learn to pause and reconnect with our purpose?

Mr Das responded by narrating the story of Kamble who joined as a security guard for the night shift at Richardson Hindustan. Coming from a village, he didn’t know much English. But in the very first few days people realized that he was different. This was the first time he had come to a big city. He fell in love with any machine that he saw. On the very first day in office, he discovered the coffee making machine. He tested it out and served coffee to everybody on his rounds. The next day he discovered the Telex machine. In the daytime he would learn English. Within a few weeks, he was sending test messages by Telex. He also learnt to operate the complex photocopying machine. Before long, he was operating the film projector. The company execs had the unbelievable luxury of reviewing advertising after office hours.

Once Mr Das was leaving office late in the evening. Kamble had an envelope on his desk to be couriered. He suspected the address was not correct. He was right. The envelope contained a tape to be aired on television the following day. Immediately, the address was corrected.

Kamble was helpful and useful to anyone. If someone had a question in the evening shift, people would say, ask Kamble, and he will give you the answer. Kamble had a certain integrity about him and a service orientation that we don't normally expect from employees.

One day, the managing director wanted to talk to the finance director. He was not available, and so he contacted Kamble. Kamble called the director’s home and found out he was in Delhi at the Ashoka Hotel, for a meeting the following day. He found out the room number and called the Ashoka Hotel and within 5 minutes the MD was connected.

One day the telephone operator informed that she was going on maternity leave. They had to find a temporary replacement for her. Kamble, who had become tired of working in the night shift, volunteered. The personnel head responded: “Kamble, Are you crazy? We are a multinational company. We get calls from around the world, and you can hardly speak English.” Kamble was disappointed and went away with a long face.

Mr Das heard this story. By then Kamble had become such a legend in the evening shift that more people were staying on in the evening because everything worked smoothly in the evening. Mr Das knew that Kamble would answer the phones in the evening. So, he requested the personnel manager to give him a chance, for a couple of days. He could have a backup ready. If Kamble didn't work out, they would have someone else do the job.

And sure enough, Mr Das saw a very happy Kamble at the reception the next day. In the afternoon the company lawyer called him: “Gurcharan, do you have a new EPABX machine? Previously, your phone was only answered on the 5th or the 6th ring. Today I have called your office three times and immediately I have got connected in the first or second ring.” At lunchtime Mr Das went and asked Kamble, “Why do you answer the phone so quickly?” He answered, “There may be a customer on the other side to give an order, and I don't want our company to lose an order.”

Kamble had not done an MBA. But he understood that the company survived because of its customers. Kamble did very well in the company. He rose and rose and became somebody. Every job that he got he did very well. Kamble loved his work so much that the salary was incidental. He was not making a living. He was making a life.

Mr Das mentions in his first book India Unbound that the phenomenal Kamble probably thrived because of the absence of rigid rules in the small company. Ordinary people will generally do the right thing if left to their devices. Kamble had succeeded because no one knew where his job started and where it ended. If only results mattered ordinary people can surprise their managers by doing extraordinary things.

In his recently published book, “Another Sort of Freedom”, Mr Das mentions: “Kamble’s secret lay, I think, in an innocent quality to turn every activity into play, no matter how menial or routine. And so, he loved the work he did when others found it boring. You’d think that all companies would want to hire Kambles, but they insist on recruiting people based on their credentials and knowledge rather than attitude.”

We spend 8-10 hours a day working, i.e. more than a third of our life in the workplace. But are we fully engaged? A study done in the UK showed that 70% of British employees hated their work. This includes not just factory workers but also white-collar workers and business executives. Imagine what wasted lives people live. Even in India if we ask people, not many will say they love their work.

We should ask ourselves: If we had one day to live, how would we spend that day? How we spend our hours is how we spend our days. And how we spend our days is how we spend our months. And how we spend our months is how we spend our life. We confuse being busy with making a life. Seneca, the Roman senator, the Roman writer said: “While I was busy, life passed me by.”

Most students want to go into computer science or management. We are a nation of 1.4 billion people. Do we really have enough opportunities in other unconventional fields?

It is true that there are more opportunities in certain fields than others. But things are improving in India. When Mr Das was growing up it was the days of the License Raj. And there were no opportunities in business of any kind. The only decent jobs were government jobs. Compared to those days, there are many more opportunities today. A lot of young people are taking chances.

Mr Das recently met somebody who is just curating events. It has got nothing to do with computers, or business management. Thanks to e-commerce, many opportunities have opened up online to do podcasts and so on. There's a revenue model that we can create in most activities.

We may love something, but we have also to try it out. And if we are not good at it, we should get out of it because we are not going to be happy. But we must try it out. Then only we will know how good we are at it. And that involves a bit of risk taking.

When Mr Das quit engineering, his mother was very nervous. But today it is is because of that undergraduate liberal education that he can write books. We should reflect on what we want to do and live an examined life. We may choose, then, to go back to do what we or what our parents want us to do. But Mr Das feels there are more opportunities today.

In the obsession with profits and share price, the philosophy of Dharma Artha Kama Moksha is not being practised at all. Kautilya once mentioned that if you have to do business, you will have to nourish the wealth of of the earth. Why has this spirit totally gone away? Why are we not discussing the entrepreneurs like Dwarkanath Tagore who created a wide range of businesses?

Mr Das has edited a history series. Dwarkanath figures in one of the series. The Merchants from Tamilakam , the Chettyars etc are covered. The stories of these business communities are very, very interesting.

Today, people are driven by success. But we can’t blame people for wanting to be successful. However, we should ask the question: what is success really? Success is not just money or power. It also concerns the full life.

So ICFAI and other educational institutions should have courses in history explaining how once India had a major trade surplus with Rome. 65% of Rome's bullion was being shipped to India. Rome used to buy so much from India: cotton, textiles, perfumes and spices. But Indians didn't want anything that Romans made. The story of the mouse merchant should be part of the Startup course. There’s a lot to be mined from our tradition. There are many inspiring stories for our young people.

But we need not be despondent. Our future is bright. We are just coming into our own now. We are very young. Our economic history began in 1991, not in 1947.if we can keep growing at about 7%, our middle class proportion will increase from 30% to 60%.

Human beings create their own lives. The universe does not create our life. We have the agency, the freedom, the responsibility to create our own life. We can and should make our own life.

An inspiring session by Mr Gurcharan Das. Great moderation by Dr R Prasad and Prof Sudhakar Rao.